When do I receive my order?
We are based in USA, The Netherlands (Europe). Shipping takes between 1 and 3 business days. The average is 3 days. Holdups at customs can cause a delay. But, since we hide our products so well, customs will let the package through after inspection.
We keep all seeds in stock. We ship 3 times per week. Your order is shipped within 1 business days after we receive your payment.
If your order does not arrive, we send you new seeds. For free!
How is my order packaged?
Your order will be packed in a sturdy, padded envelope. No reference to marijuana or Related marijuana products are made on the outside or inside. We use different sender addresses and do not use branded packaging. In the envelope you will find an item that contains your order.
How is shipping guaranteed?
If your order does not arrive, or gets seized, we will in all fairness ship your order again. For free! We have the following reshipping conditions.
Free reshipping takes place after 5 business days. Most packages arrive within 1 week and the ones that don’t, will be delivered in the following 1 week. International mail and customs can have various delays, hence the waiting period.
If you have entered an incorrect address (Like forgetting the apartment number), then we cannot reship for free. The address is printed out EXACTLY as you enter it, no manual actions on our side (unless you ask us to). However, we do not leave you standing in the cold, so to compensate you will get a code for a 50% discount on your next order.
You can give an alternative address for the 2nd shipment. We will also use a different stealth method.
To what countries do you ship?
We ship worldwide to all countries we receive orders from. Unfortunately we cannot guarantee delivery in all of them, because local delivery is not reliable enough in some countries.
No delivery guarantee for the following countries.
We do ship to these countries, but at own risk. If your package does not arrive, reshipping for free is not possible.
For other countries: delivery is guaranteed! So, if you live in for example the USA, Canada, UK or Australia, delivery of your package is guaranteed by us.
It is your own responsibility to abide by your local laws. In practice: if customs stops a shipment, they might send you a notice. This has no legal consequences for you. Too many items are intercepted daily to follow up on. Then, seeds are quite low on a customs officer’s priority list. We will just send you new seeds in different packaging, with a different sender address. You can even supply us with a different receiving address.
If you don’t like something, please tell us immediately. Our goal is to make you happy and fix things right away we will strive to do everything in our power to make things right.
If you want to return something, just contact us first and we will take appropriate action to replace/exchange/refund or whatever it takes to make you happy.
We do however ask you to contact us ASAP (preferably within a week of receiving your goods) so we can get on things considering the perishable nature of our products.
Returns and exchanges may be subject to a restocking fee.